Refund & Cancellation Policy
Effective Date: January 1, 2026 • Last Updated: January 2026
Standard Processing Window
All approved refunds will be processed within 5 to 7 business days directly to the original payment source (Credit Card, Debit Card, Net Banking, UPI, or Original Bank Account).
Overview & Transparency Statement
These Terms govern the use of Foundrhood services, operated by Foundrhood Ventures ("we", "us", or "our"). At Foundrhood and Foundrhood Ventures, we maintain full transparency across all our client engagements and software subscriptions. We believe in clear, objective rules governing service cancellations and refund requests, ensuring complete compliance with international consumer protection standards and payment gateway regulations.
Custom Web Development & Agency Services
For bespoke web design, custom engineering, and digital growth contracts:
If you cancel a contracted engagement within 24 hours of making the initial advance deposit and before our engineering team has commenced discovery or development work, you are entitled to a full 100% refund of the deposit.
Once active development is underway:
- Completed and signed-off project milestones are non-refundable as labor, computing, and IP have already been delivered.
- If a project is cancelled midway by mutual agreement, the client will only be billed for hours worked or milestone stages reached. Any unspent advance funds for future unstarted milestones will be refunded within 5-7 business days.
Our promotional one-page starter websites carry no upfront build fee and no mandatory contracts. If you choose not to proceed with additional paid upgrades, no fees are ever charged.
SaaS Products & Software Subscriptions
For recurring software subscriptions and developer tooling access:
You may cancel your monthly plan at any time through your account dashboard or by emailing support. Cancellation takes effect at the end of the current billing cycle. No further automatic charges will occur.
Annual plans qualify for a full refund if requested within 14 calendar days of initial purchase or renewal date. Requests made after 14 days will terminate recurring renewal but remain active for the duration of the paid term.
Non-Refundable Items & Third-Party Costs
The following categories are strictly non-refundable due to external costs incurred on your behalf:
- Domain Name Registrations & Renewals: Fees paid to domain registries (e.g. .com, .io, .ai) cannot be refunded once registered.
- Third-Party Ad Spend: Any advertising budgets deployed to Google Ads, Meta, TikTok, or programmatic ad networks are non-refundable.
- Third-Party Licenses / Cloud API Usage: Direct compute expenses, dedicated server provisions, or specialized software licenses purchased specifically for the client's architecture.
Step-by-Step Refund Process
Acknowledgment
Our billing desk logs your ticket and acknowledges receipt within 24 hours.
Verification
Eligibility is verified against the objective criteria in this policy (within 1-2 business days).
Payout
Funds are credited to your original payment method in 5-7 business days.
Refund Method & Currency
All approved refunds are credited back using the same payment channel used for the original transaction:
- Card Payments: Reversal to the initiating Credit / Debit Card.
- UPI / Net Banking / Wire: Direct reversal to the originating bank account or VPA.
Note: Your financial institution may require an additional 1-3 business days to reflect the credited amount on your statement after our gateway transmits the funds.
Billing Inquiries & Dispute Support
If you experience any billing discrepancies, please contact our support team immediately. We are committed to prompt and fair resolutions:
Foundrhood Billing & Accounts Desk
Email: support@foundrhood.com / billing@foundrhood.com
Phone: +91 88080 65208
GSTIN: 06FZXPP6495P1ZR
Registered Office: Unit 704, 7th Floor, Palm Court, Mehrauli-Gurgaon Road, Sector 16, Gurugram, Haryana - 122007
Response Time: Within 24 Business Hours